Microsoft Teams Voice Implementation

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Startup Cost
$10,000-$50,000
Difficulty
Advanced
Time to Profit
10-18 months
Profit Potential
$80,000-$400,000/year

Overview

Teams Voice specialists implement Microsoft Teams Phone System replacing traditional phone systems.

With Microsoft Teams ubiquitous and Teams Voice integrated, Teams Voice implementation generates revenue of $130,000-$460,000 with 80-90% margins through implementation and services.

The business requires Microsoft Teams Voice expertise, Microsoft 365 and Teams administration, SIP trunk and calling plans knowledge, Direct Routing configuration, and change management and training.

Services include Teams Phone System implementation, calling plans or Direct Routing setup, auto-attendant and call queues, phone number porting, analog device and SBC integration, and user training and adoption.

Revenue through implementation projects and managed services.

Success factors include Microsoft Teams Voice certifications, Direct Routing and SBC configuration expertise, SIP trunk carrier partnerships, managing Teams adoption and user training, and offering managed Teams Voice services.

Marketing focuses on Microsoft 365 businesses, Teams users, replacing phone systems, and IT service providers.

With Microsoft Teams dominant and Teams Voice integrated in 2025, Teams Voice implementation offers Microsoft UC opportunities serving collaboration with Teams expertise and Direct Routing as differentiators.

Required Skills

  • Microsoft Teams Voice
  • Microsoft 365 administration
  • Direct Routing and SBC
  • SIP trunking
  • Teams Phone System
  • User training and adoption

Pros and Cons

Pros

  • Microsoft Teams ubiquitous
  • Integrated collaboration and phone
  • Microsoft ecosystem advantage
  • Teams Voice adoption accelerating
  • Managed services opportunities

Cons

  • Microsoft licensing complexity
  • Direct Routing technical
  • SBC configuration demands
  • Teams administration expertise
  • User adoption challenges

How to Get Started

  1. Get Microsoft Teams certifications
  2. Master Teams Voice configuration
  3. Learn Direct Routing and SBC
  4. Partner with SIP trunk carriers
  5. Market to Microsoft 365 customers
  6. Implement Teams Phone System
  7. Offer managed Teams Voice

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