Hosted VoIP Service Provider

Hosted VoIP providers deliver cloud-based phone service to businesses on monthly per-user pricing.

With businesses migrating to cloud phones and on-premise PBX declining, hosted VoIP generates revenue of $170,000-$580,000 with 50-70% margins through recurring subscriptions.

The business requires VoIP platform (white-label or own infrastructure), SIP trunking and carrier relationships, VoIP technology expertise, support and implementation capability, and network and QoS knowledge.

Services include cloud phone system service, auto-attendant and call routing, voicemail and call recording, mobile and desktop softphones, number porting and DID management, and 24/7 support and monitoring.

Revenue through monthly per-user subscriptions.

Success factors include reliable VoIP platform and uptime, competitive pricing and features, SIP trunk redundancy and quality, excellent customer support, and network readiness assessment.

Marketing focuses on small businesses, multi-location companies, remote work organizations, and replacing legacy PBX.

With cloud phone adoption accelerating and on-premise PBX declining in 2025, hosted VoIP offers telecom subscription opportunities serving business phones with platform reliability and support as differentiators.