UCaaS & CCaaS Reseller

UCaaS and CCaaS resellers sell cloud unified communications and contact center platforms earning recurring commissions.

With businesses adopting cloud communications and reseller channels important, UC/CC reselling generates revenue of $130,000-$460,000 with 85-95% margins through vendor commissions.

The business requires UC/CC platform partnerships (RingCentral, 8x8, Five9), unified communications and contact center knowledge, needs assessment and solution design, implementation and training capability, and ongoing support.

Services include cloud phone system (UCaaS), contact center platform (CCaaS), video conferencing and collaboration, Microsoft Teams integration, implementation and user training, and ongoing support and optimization.

Revenue through vendor commissions and professional services.

Success factors include vendor partnerships and competitive commissions, UC/CC platform expertise and certifications, understanding business communication needs, providing implementation and training services, and building residual commission base.

Marketing focuses on businesses replacing phone systems, contact centers, customer service teams, and Microsoft 365 users.

With cloud communications mainstream and reseller channels valuable in 2025, UCaaS/CCaaS reselling offers cloud telephony opportunities serving businesses with expertise and implementation as differentiators.