Unified Communications Consulting

Unified communications consultants help businesses implement UC platforms integrating voice, video, messaging, and collaboration.

With hybrid work requiring collaboration tools and UC complex, UC consulting generates revenue of $130,000-$460,000 with 80-90% margins through consulting and implementation.

The business requires UC platform expertise, VoIP and telephony knowledge, collaboration tools understanding, network and QoS expertise, and change management skills.

Services include UC platform selection and design, Microsoft Teams or Zoom Phone implementation, contact center and call routing, video conferencing and meeting rooms, UC migration and cutover, and user training and adoption.

Revenue through consulting fees and implementation projects.

Success factors include certifications in major UC platforms (Microsoft, Cisco, Zoom), understanding business communication workflows, network readiness and QoS assessment, managing UC migrations and user adoption, and vendor partnerships and discounts.

Marketing focuses on businesses, enterprises, hybrid work companies, and IT departments.

With unified communications essential for hybrid work and platforms complex in 2025, UC consulting offers collaboration opportunities serving businesses with platform expertise and certifications as differentiators.