Returns & Exchange Assistant Service
Handle returns, exchanges, and warranties for busy clients
Overview
Return services charge $20-$50 per return plus mileage.
Completing 200-600 returns annually generates $30,000-$150,000 with 75-90% margins.
In 2025, online shopping creates return hassles.
Revenue from per-return fees ($25-$40), package shipment handling ($15-$30), warranty claim assistance ($40-$100), bulk return packages ($100-$300), and subscription return services.
Services include in-store returns and exchanges, online return shipments, warranty and claim processing, receipt and documentation management, gift returns without receipts, and product troubleshooting before returns.
Successful services save clients time on returns, handle all paperwork and packaging, visit multiple stores efficiently, track refunds and credits, and offer monthly subscription packages.
Online shoppers and busy people as clients.
Marketing through online shopping communities, neighborhood apps, professional networks, subscription box returns, and social media.
Required Skills
- Customer Service
- Organization
- Record Keeping
- Communication
- Problem Solving
- Retail Policies Knowledge
Pros and Cons
Pros
- Low startup costs
- Growing online shopping returns
- Simple straightforward service
- Can batch multiple returns efficiently
- Subscription packages provide recurring revenue
Cons
- Store return policies vary
- Some returns without receipt difficult
- Client expectations on refund amounts
- Time-consuming for low per-return fees
- Seasonal shopping affects volume
How to Get Started
- Learn major retailer return policies
- Set pricing and service packages
- Create receipt and tracking systems
- Market to online shoppers
- Collect items and documentation from clients
- Process returns and ship packages
- Track and report refunds to clients
Explore More Personal Errand Services Ideas
Discover additional business opportunities in this category.
View All Personal Errand Services Ideas →