Personal Concierge Service
Provide comprehensive concierge services for affluent individuals and families
Overview
Personal concierge services generate $100,000-$600,000 annually with 60-85% margins.
In 2025, affluent clients pay premium for time and access.
Revenue from monthly retainers ($500-$5,000 per client), hourly rates ($50-$150 per hour), project fees, membership tiers, and premium service markups.
Services include travel planning and bookings, event and restaurant reservations, household management coordination, personal shopping and errands, ticket procurement and access, and lifestyle coordination.
Successful concierges build exclusive relationships, provide white-glove service, leverage networks for access, anticipate client needs, handle everything discreetly, and offer 24/7 availability.
Affluent professionals and families as clients.
Marketing through luxury networks, wealth advisors, country clubs, high-end real estate, concierge medicine, and referrals.
Required Skills
- Lifestyle Management
- Networking & Connections
- Customer Service Excellence
- Discretion & Confidentiality
- Problem Solving
- Luxury Market Knowledge
Pros and Cons
Pros
- High monthly retainer revenue
- Affluent clients pay premium prices
- Recurring revenue from retainers
- Interesting diverse work
- Strong referral business from satisfied clients
Cons
- Need established luxury networks
- High client expectations
- 24/7 availability demands
- Building affluent client base takes time
- Client requests unpredictable
How to Get Started
- Build luxury service provider networks
- Define concierge service packages and pricing
- Get business insurance and systems
- Market to affluent individuals
- Provide white-glove concierge service
- Anticipate and exceed client expectations
- Build recurring retainer client base
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