Utility Expense Management Service
Manage utility accounts and expenses for multi-site businesses
Overview
Utility management services charge $200-$1,000 per location monthly or 3-8% of utility spend.
Serving 30-100 multi-site clients (with 10-500 locations each) generates $300,000-$2,000,000 annually with 70-85% margins.
In 2025, multi-location businesses outsource utility management.
Services include utility bill consolidation and payment ($150-$500 per location monthly), account management across utilities, invoice validation and approval, usage tracking and reporting, budget and variance analysis, and utility dispute resolution.
Successful providers centralize utility management, reduce administrative burden, provide spending visibility, identify cost savings, handle utility coordination, and integrate with accounting systems.
Multi-location businesses as clients.
Marketing through franchises, retail chains, facility managers, commercial real estate, and accounting firms.
Required Skills
- Utility Account Management
- Multi-Site Coordination
- Bill Processing
- Accounting Integration
- Reporting/Analytics
- Customer Service
Pros and Cons
Pros
- Recurring monthly revenue per location
- Multi-site businesses have strong need
- Can scale to hundreds of locations
- Sticky ongoing service relationship
- Utility complexity creates value
Cons
- Need software platform for scale
- Complex utility account coordination
- Customer acquisition costs high
- Managing many utility relationships
- Accounting system integrations required
How to Get Started
- Develop or license utility management platform
- Build utility account management processes
- Market to multi-location businesses
- Centralize utility account management
- Consolidate bills and coordinate payments
- Provide usage reporting and analytics
- Identify savings and optimize utility spend
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